ACE66 returns a verification upload when the image cannot be read or the payment proof does not carry your name. Photograph the physical document with all four corners visible, and give the review its quoted 24 hours before sending anything again.
Why a verification upload comes back
- Rejections are about the image, not about you: all four corners visible, no glare across the text, nothing cropped and nothing covered by a finger.
- Photograph the physical document. A scan of a photocopy, or a screenshot taken inside another app, will not pass the check.
- Payment proof has to show your own name next to the account or wallet number - a balance screenshot on its own does not.
- Reviews are quoted at up to 24 hours. Re-uploading every hour pushes your own case back down the queue.
Verification symptom, check, next step
| Symptom | Check first | If that fails |
|---|---|---|
| Upload returned with no reason | Corners, glare, and whether the text is readable | Ask chat which document failed |
| Payment proof refused | Your name shown beside the account number | Send a statement header instead |
| Review open past 24 hours | Whether anything new was requested | Ask for the status once, then wait |
| Selfie requested again | That the ID is held flat and fully readable | Retake it in daylight, without flash |
Quick answers
Why was my ID rejected?
Cropped corners, glare across the text, or a screenshot taken inside another app will all fail the check. Photograph the document flat, in daylight, with nothing covering it.
What counts as payment proof?
Something showing your own name alongside the account or wallet number. A balance screenshot on its own does not.
How long should verification take?
Reviews are quoted at up to 24 hours. Re-uploading inside that window pushes your case back down the queue.