ACE66 deposit not showing
Money left your bank or wallet, but the balance has not changed.
Play at ACE66 →If an ACE66 deposit has not shown up, do not send it again. Confirm the money left your bank or wallet, note the time and reference, check the amount against the RM 30 minimum, and hand those details to support so the payment can be traced.
Trace the payment before you send it again
- Do not repeat the payment. A second transfer creates a second case, and both then have to be unpicked before either is settled.
- Confirm the money actually left: open your bank or e-wallet history and find the entry, its exact time and its reference.
- Check the amount against the RM 30 minimum - anything under it can leave the cashier without crediting.
- Names have to match. A transfer sent from an account in somebody else's name is the kind of thing that stops a credit dead.
Deposit symptom, check, next step
| Symptom | Check first | If that fails |
|---|---|---|
| Debited, nothing credited | The reference and time in your bank history | Send both to chat and wait for the trace |
| Cashier returned an error | Whether the amount met the RM 30 minimum | Switch method rather than retrying |
| Transfer still shows as processing | Whether your bank shows it completed | Escalate with the bank reference |
| Wrong amount credited | The exact figure you entered | Ask for the transaction record |
Quick answers
How long should I wait before reporting a deposit?
Check your bank or wallet history first. Once it shows the payment as completed and the cashier still shows nothing, that is the point to raise it, with the time and reference.
Should I pay again if nothing arrived?
No. A second payment creates a second case, and both have to be unpicked before either is settled.
Why would a deposit be rejected outright?
An amount under the RM 30 minimum, a method the cashier is not offering you, or a transfer sent from an account in a different name.