ACE66 bonus not credited
Missing offers, stalled turnover, bonuses that vanish mid-play.
Play at ACE66 →If an ACE66 bonus has not been credited, check whether the offer was selected before the deposit went through, then read its status in the promotions area: not opted in, active with turnover outstanding, and already closed each need a different next step.
Find out which state your bonus is actually in
- A bonus has to be selected on the deposit screen - it cannot be added to a deposit that has already cleared.
- Open the promotions area and read the status: not opted in, active with turnover outstanding and already closed all look different inside an account.
- If the turnover bar is not moving, check whether the game you are playing counts towards the offer you took, because weighting differs between offers.
- The live-casino welcome match runs at an 8x turnover and the slots and sports versions at 12x, so compare the figure shown in your account with the offer you actually accepted.
Bonus symptom, check, next step
| Symptom | Check first | If that fails |
|---|---|---|
| Nothing credited after a deposit | Whether the offer was selected before you paid | Ask chat to review that deposit |
| Balance moved, bonus did not | Whether the method and amount qualified | Send the deposit time and amount |
| Turnover bar is not moving | Whether that game counts towards this offer | Ask which games carry full weight |
| Bonus disappeared mid-play | Whether a withdrawal was requested first | Ask for the exact term that closed it |
Quick answers
My deposit went through but no bonus appeared.
An offer has to be picked on the deposit screen and cannot be attached afterwards. Check the promotions area for its status, then give support that deposit's time and amount.
Why is my turnover not going down?
Games carry different weight towards an offer, and the live-casino match runs at 8x while the slots and sports versions run at 12x. Confirm which offer you accepted and which games count towards it.
My bonus disappeared while I was playing.
Requesting a withdrawal with turnover still outstanding normally closes the remaining bonus. Ask support which term applied before you take another offer.